After-sales service
A machine down is a kitchen down.
Ask for installation, servicing, repairs, parts or training, and follow the job by reference number.
- 1
Tell us
Fill in the form with the model and what is wrong. Add photos if you can.
- 2
Get a reference
A confirmation with your reference arrives by email straight away.
- 3
We arrange the visit
Our after-sales team contacts you to agree the next step.
- 4
Follow progress
Check status any time with your reference and email.
Request service
Request received
We have it.
Your service reference is
PKE-S-0000-0000
Keep it. With your email address it lets you follow progress in the box on this page. A confirmation has been sent to your email.
Track a requestCommon questions
How do I request service?
Fill in the request form on this page with what is wrong and the equipment model. You receive a reference by email straight away and our after-sales team contacts you.
How do I check on my request?
Use the Track a request box on this page with your reference and the email you filed it with.
Which equipment do you service?
We service the equipment we supply. If you are not sure whether a machine is covered, send the request anyway and tell us the model or attach a photo of the nameplate.
What about warranty?
Warranty terms depend on the product and your purchase. Enter your invoice number and purchase date on the form and our team will confirm what applies.