Frequently asked
Straight answers.
Quotations
Do you show prices online?
No. Commercial equipment is priced by quotation, because the right model, quantity, delivery and installation depend on your project and site. Add the items you want to your quote and our sales team replies with a written proposal.
How do I request a quotation?
Add equipment to your quote from any product page, open the quote basket, and send your details. You can also add equipment that is not in the catalogue by describing it in the request.
What happens after I send a request?
You receive an email straight away with a reference number, and our sales team in Davao City contacts you about the equipment you listed.
Can I ask for equipment that is not listed?
Yes. Describe it as a custom line in your quote request. Some items, such as toast tins, cake moulds and loaf pans, are made to order.
Choosing equipment
What voltage and power will I need?
Every product page lists its voltage and power. Many smaller machines run on 220V single-phase, while larger ovens, mixers and cooking lines often need 380V three-phase, and gas models need an LPG supply. Our load calculator adds up a list of machines and suggests a breaker size, and an electrician should confirm the final design.
Gas or electric?
Gas usually gives faster heat and lower running cost where LPG is easy to get. Electric is simpler to install and control but needs a strong supply. Each product page shows which energy source the model uses.
What do the size numbers mean?
Sizes are shown in millimetres exactly as printed in the PKE catalogue. Check the dimensions against your space, doorways and delivery route before ordering.
After-sales
Do you install and service equipment?
Yes. PKE installs and commissions equipment and services it afterwards. Use the After-sales page to request installation, preventive maintenance, repairs, spare parts or a warranty check, and track your request online. Our team reviews each request and confirms what can be done and when.
How do I follow up on a service request?
Use the reference from your confirmation email and the email address you used, on the After-sales page.
Visiting us
Where are you?
Mamay Road corner Diamond Village, Davao City. Contact us before you visit so we can prepare the equipment you want to see.
Still have a question? Contact us